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FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Are you a manufacturer or a trading company?

VIEW MATE, the manufacturer of frameless glass railing, has our own factory in Foshan city.

Do you have installers or send installation team to project site?

Normally, we provide you with installation diagram or installation guide. And we can send our installation team to job site if it is necessary.

How about your package? What can you do for me if the glass railing were damaged when I open the container?

Wooden crate is our standard package, soft package is also available. If the glass railing was damaged when you received it, please send photos and we will replace you with
new ones freely.

What if you send me the wrong glass railing?

Shop drawings should be sent to you for final confirmation before production. But if we send you the wrong products, we will replace you with new ones freely. 

Can you accept OEM or ODMservice?

We have the self-owned brand, OEM &ODM should be available under corresponding agreement signed by both sides.

How long is the period of the quality warranty and after sales service?

We provide 5-10 years' warranty depending on requirements.When you need after sales service, you can call or send us email, we will reply to you within 24 hours.

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.